ATOM Power Wireless (Wireless-to-the-X) is a wireless broadband solution that delivers internet services to homes, businesses, or other locations using wireless technologies such as 4G LTE and 5G instead of wired connections.
Our service is only available in selected areas with ATOM LTE/4G network coverage, so checking availability ensures that service is offered at your location. To check coverage, visit ATOM POWER Broadband - Check Service Available and pin your exact location on the map to verify service availability.
No. ATOM Power Wireless is a fixed wireless internet service and can only be used at the registered address. It cannot be moved and used at a different location.
The speed you receive depends on your subscribed plan. Actual speeds may vary based on factors such as Wi-Fi or cable connection, your environment, the number of connected users, and network conditions.
You can buy from: • Our ATOM retail store. • Our sales team. • ATOM Power Broadband Website (powerbroadband.atom.com.mm/en) or • ATOM Power Application
Yes, registration is required. To purchase ATOM Power Wireless, please provide: • National Registration Card (NRC) or Passport • Contact phone number • Installation address
You can register through: • Our ATOM retail store. • Our sales team. • ATOM Power Broadband Website (powerbroadband.atom.com.mm/en) or • ATOM Power Application
If your uploaded document doesn't match your information, you will receive an SMS or email notification. The service process will be paused until you upload the correct document.
You will need to re-upload the correct document to proceed.
You can pay with ATOM mobile balance via USSD or ATOM Power App using your order number. For a step-by-step payment guide, please visit: https://bit.ly/ATOMPayGuide
Make payment through the available payment channels using your IMEI Number. Your IMEI Number can be found under your Device or in the ATOM Power Website under the Subscription page or ATOM Power App. For a step-by-step payment guide, please visit: https://bit.ly/ATOMPayGuide
Make payment through the available payment channels using your IMEI Number. Your IMEI Number can be found under your Device or in the ATOM Power Website under the Subscription page or ATOM Power App. For a step-by-step payment guide, please visit: https://bit.ly/ATOMPayGuide
No, your order will be confirmed only after successful payment.
The courier will provide you with an acknowledgment receipt upon delivery.
The device will be delivered to your registered address within 3 days after payment for customers in the Yangon area. For other regions, delivery times may vary depending on transportation and logistics arrangements. If you do not receive the device within one week, please contact our ATOM Business Call Center : 8080 (ATOM number), 09780008080 (other operator) and provide your order number for assistance.
Delivery is free of charge. ATOM’s courier delivers orders on weekdays, Saturdays (half day) and public holidays.
To activate your service, please follow these steps: • Connect the power adapter to the router and wait for the indicator light to turn blue/cyan. • Connect your device to the router's Wi-Fi network. The Wi-Fi name (SSID) and password (Wi-Fi key) are located on the bottom of the router. • You will receive a "Sign in to Wi-Fi Network" notification. Click the notification to open the login page. Log in using your registered phone number and enter the OTP. If you do not receive the notification, please visit http://atom.com.mm, log in using your registered phone number, enter the OTP, and complete the login process. • After successful verification, you will see the "Choose Your Current Service Address" page. Confirm your address and click "Next". • Review and confirm your order, then click "Activate Your Service". Your service will be activated and ready to use.
If you encounter any issues, please contact the ATOM Business Call Center : 8080 (ATOM Number), 09780008080 (Other Operator).
The Wi-Fi name (SSID) and password (Wi-Fi Key) are printed on a label underneath the router.
You will receive notifications via SMS and email as your subscription approaches its end—3 days before, and on the expiration date. You will also receive an automated reminder call from the 8080 number on the expiration date. You can also log in to the ATOM Power Broadband Website (powerbroadband.atom.com.mm/en) or the ATOM Power App to check the status of your subscription.
You can renew your subscription using your current IMEI number through any of your preferred plans with your preferred payment methods. You can find the IMEI number on the bottom of your Wi-Fi device, on the Subscription page of the ATOM Power Broadband website, or in the ATOM Power App. For details on the available payment channels and step-by-step payment instructions, please visit: https://bit.ly/ATOMPayGuide
Yes, you can renew your subscription before it expires.
Your service will be discontinued once the subscription expires until you renew your plan.
You will receive one router, one ATOM 4G sim, one power adapter, one LAN cable, and one user manual.
You can find details on device setup and troubleshooting in the user manual.
The device is covered by a 6-month warranty from the date of purchase. K12 device is the exception by a 12-month period.
The warranty covers the following defects: • Indicator lights not functioning • Power adapter failure • Button malfunctions
The warranty does not cover: • Damage caused by misuse, accidents, deliveries, physical damage, improper installation, abnormal operation or handling, neglect, flooding, fire, water, or other liquid intrusion. • Damage resulting from repairs, alterations, or modifications by unauthorized personnel. • Devices with removed, altered, or defaced warranty/quality stickers or product serial numbers. • Claims without valid proof of purchase. • Incomplete information provided to ATOM Power Broadband’s authorized service or repair center.
Please bring the device along with your proof of purchase to the shop where you bought it. For online customers, contact call center with proof of purchase.
The Fair Usage Policy promotes fair data use, preventing excessive usage from affecting other customers' internet experience. The Fair Usage Policy (FUP) applies only to Unlimited packs.
The Fair Usage Policy applies to your ATOM Power Wireless Internet usage limit of 10 GB per day.
After you exceed 10 GB within 1day, your internet speed will be reduced to 0.256 Mbps, while you can continue to enjoy unlimited data for the remaining period of the day. The normal speed of your subscription will be restored on the next day.
For Normal Add-on Plan, base plan will be deducted first followed by the add-on plan. For Unlimited Speed Add-on, Add-on plan will be deducted first followed by the base plan.
The validity of add-on data varies by the plan purchased. Unused data from promotional add-ons is not carried forward. Unused data from regular add-ons can be carried forward as long as the base plan remains active and is renewed, except for 1-day validity add-on packs.
You have two options to relocate your Wireless service: Option 1: Log in to your account at ATOM POWER Broadband - Shop. Go to the “Relocation Request” page and select your desired new location. Option 2: Contact the ATOM Power Broadband Call Center and request service relocation by providing your IMEI Number.
You can request to relocate your service once every three months.
Please submit your relocation request at least one day before your desired relocation date.
The service will not be active if you have not moved to the new address on the set-up date.
No, there are no additional charges for relocating your service.
No, once the relocation date is confirmed, it cannot be changed within 3 months.
All internet services will be subject to commercial tax of 15%.
3000 On-net SMS fair usage policy applied for SMS benefit
usage beyond daily fair usage policy will charge with
standard rate.
