You have two options to relocate your FlexiNet service: Option 1: Log in to your account at powerbroadband.atom.com.mm. Click on “Relocation Request” here and select your desired location. Option 2: Contact the ATOM Power Broadband Call Center and request relocation by providing your Line Number.
You can request to relocate your service once every three months.
Please submit your relocation request at least one day before your desired relocation date.
The service will not be active if you have not moved to the new address on the set-up date.
No, there are no additional charges for relocating your service.
No, once the relocation date is confirmed, it cannot be changed.
You can purchase it through the Broadband website (broadband.atom.com.mm), at the nearest ATOM sales agents, or ATOM sales shops.
Checking service availability is important because the service is only offered in selected areas with LTE/4G network coverage.
You can check coverage by visiting https://broadband.atom.com.mm/check-coverage and selecting your exact location on the map.
No, the service can only be used at the registered service address.
Customers can pay using ATOM mobile balance, ATOM Power App, Digital Banking, or via the “pay at nearest shop” feature. For a step-by-step guide, visit https://bit.ly/ATOMPayGuide.
Orders cannot be canceled once the payment process is completed.
No, your order will be confirmed only after the payment is successfully processed.
Your order will be delivered within a minimum of 3 working days after payment is completed.
Delivery is free of charge.
Yes, ATOM’s courier delivers orders on weekends and holidays as well.
The courier will provide an acknowledgement receipt upon delivery.
To activate your FlexiNet service: Option 1: Insert the FlexiNet SIM into your Wi-Fi device and connect to the internet. A pop-up will appear prompting you to activate your service. Option 2: Contact an ATOM sales agent for activation assistance.
If your uploaded document does not match your information, you will receive an SMS or email notification, and your service will be paused until the correct document is uploaded.
You need to re-upload the correct document to continue using the service.
You will receive notifications via SMS and email 3 days before, 1 day before, and on the expiration date. You can also check your subscription details via the Broadband customer portal or ATOM Power App.
You can purchase data packs using ATOM mobile balance, ATOM Power App, Digital Banking, or the “pay at nearest shop” option. See https://bit.ly/ATOMPayGuide for details.
Your subscription will automatically extend to the longest validity period, and any remaining data will be carried forward.
Your service will be discontinued until it is renewed.
All internet services will be subject to commercial tax of 15%.
3000 On-net SMS fair usage policy applied for SMS benefit
usage beyond daily fair usage policy will charge with
standard rate.
