Is ATOM Home Fiber Internet service is Prepaid or Postpaid subscription?

ATOM Home Fiber Internet service is Prepaid subscription for now.

In which kind of situation, my subscription will be suspended or terminated?

If you don't make bill payment till your pay due date, your subscription will be suspended. Your subscription will be terminated automatically if your subscription suspended period is 60 days long. And customer shall be responsible for returning the routers and equipment installed for ATOM Power Fiber in good working condition as at the date of installation.

What should I need to do if want to reactivate service back?

Reactivation will be only available for the customer who are less than 60 days suspension period.

For reactivation request, there will two options.

Option 1: Please go to your profile page from this link Profile, choose your order ID and submit reactivation request.

Option 2: Please contact to ATOM Broadband Call Center and ask to make reactivation by providing your CustomerID.