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FAQs for ATOM Home Fiber

Manage and your personal information

Application Process

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Document Verification

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Installation

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Service

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Subscription

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Billing & Payment

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Speed & Usage

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How is network stability?

The network is very stable and the speed to the router will always be the same, you can connect many users to the router but more users will affect the experience for each user.

Is ATOM Fiber Internet service unlimited?

Yes, you may use as much data as you want but you are not allowed to share or resell the service.

How much can surf with ATOM Broadband?

�Can surf as much as you want�

  1. With ATOM Broadband you can surf as much as you like in the speed that you have chosen for your service.
  2. All customers get a Wifi router that enables customers to do mobile surfing as well as fixed surfing using a cable to a computer or other device.

Can several users simultaneously use?

Yes, ATOM Broadband services are offered in different speeds and different prices. For different price plans of services � will have different ability for number of people that can use service.

Can customers upgrade or downgrade speed?

Customer can upgrade speed while renewing for next subscription and are allowed to downgrade speed only after 90 days.

Is there compensation if downtime is very long? What will you do for us when your network is down for a very long period?

If network is down for a long time (longer then a week) there will be a compensation for paying customer.

Power Fiber

Mini Pro

Notes for ATOM User

  • All internet services will be subject to commercial tax of 15%. 3000 On-net SMS fair usage policy applied for SMS benefit usage beyond daily fair usage policy will charge with standard rate.

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Contact Us : + 959780008080 , 8080 ( ATOM User )