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FAQs for ATOM Home Wireless

General Monthly Quota Renewal Data Starter Kit

Relocation

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What should I do if I want to relocate my service?

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How many times can I request for service relocation?

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How many days in advance should I need to request relocation?

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What will happen if I don’t move to new address at the set up date?

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Do I need to pay any charges for relocation?

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What should I do if I want to change relocation date?

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Application Process

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Delivery Process

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Activation Process

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Document Verification

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Plan Renewal

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Device

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Fair Usage Policy

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Product Knowledge

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Warranty

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Data Add-Ons

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Wireless (Standard & Battery)

Fiber

FlexiNet

Home Wireless

Power Fiber

Mini Pro

Notes for ATOM User

  • All internet services will be subject to commercial tax of 15%. 3000 On-net SMS fair usage policy applied for SMS benefit usage beyond daily fair usage policy will charge with standard rate.

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