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FAQs for ATOM Home Wireless

General Monthly Quota Renewal Data Starter Kit

Relocation

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Application Process

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Delivery Process

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Activation Process

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Document Verification

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What will happen if my upload document is not correct?

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If I receive SMS of document rejected, what should I do?

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Where can I re-upload the correct document (NRC/Passport)?

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Plan Renewal

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Device

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Fair Usage Policy

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Product Knowledge

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Warranty

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Data Add-Ons

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Wireless (Standard & Battery)

Fiber

FlexiNet

Home Wireless

Power Fiber

Mini Pro

Notes for ATOM User

  • All internet services will be subject to commercial tax of 15%. 3000 On-net SMS fair usage policy applied for SMS benefit usage beyond daily fair usage policy will charge with standard rate.

Other

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