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What is Fair Usage Policy?
A very small amount of customers use an excessive amount of data, to the extent that it can affect the experience of others who use the service fairly. Fair Usage policy is to ensure that all customers are using a fair amount of data to provide the optimum internet experience to all customers. It protects consumers from heavy data users.
What is Fair Usage level of ATOM Home Wireless?
Fair usage policy will apply on your ATOM Home Wireless Internet usage of 150 GB per 30 days.
What will happen once I have reached Fair Usage Level?
After exceeding 150 GB of usage, your Internet speed will be reduced to 0.5Mbps and continue using Unlimited Data for the rest of 30 days. Normal Speed of 10 Mbps (The maximum speed can be different based on the location.) will be available at midnight of the last day from 30 days, and 150 GB will start again for the next 30 days. The remaining quota cannot be carried forward for the next 30 days.
When is the effective date of FUP?
New Monthly Data Quota (Fair Usage Policy) will be effective starting from 20th May 2020, 00:01 AM.
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